Students must be registered, and fees paid prior to their first class.
Registration is accepted throughout the season, space permitting. The Term fee must be paid to reserve your space in class. Registration is based on a first-come, first-serve basis.
Before Booking: - please be advised to consult with your medical practitioner if you are pregnant, elderly, asthmatic, taking other medicines or receiving regular treatment. Those with pre-existing medical conditions which could be aggravated by attending a course or class run by Dance Associate are advised not to enrol.
Dance Associate will not be held responsible for any injury, illness or other medical conditions which result from attending the class. Dance Associate adheres to health and safety measures that apply to the venues provided. All venues have been checked and monitored for safety in accordance with reasonable standards. For safety and insurance purposes, only those booked onto a course with Dance Associate, or the Parents/Guardians of Children (where applicable) will be allowed in the room where the class is taking place.
PAYMENT METHODS
Registration and payment must be received in advance to guarantee a spot. Payment options include Cash, Card, Bank Transfer, Auto-Pay, or Direct Debit. Please note that all prices listed for Dance Associate groups or semi-private classes and private lessons are in British Pounds, Sterling.
LATE PAYMENTS FEE
Charged by Family
Charge a 10.00% fee 10 days after the due date.
CANCELLATION POLICY
The dance school season is broken down into 4 billing terms (approximately 9 weeks each).
It is understood when a student registers, they are registering for the entire dance season. However, your commitment is a billing term.
Withdrawal from classes can only be made at the end of a billing term. Notice of withdrawal must be written 2 weeks prior to the next billing term.
Should any student wish to discontinue any class or leave the school, refunds for any unused classes will not be given.
We are here to get you and/or your child's results, and these results cannot be achieved if you fail to attend the class/programme!
There is no cash refund.
There is no refund for merely changing your mind!
REFUNDS
Memberships are non-refundable and non-transferable.
Individual class refunds are available for medical reasons only as long as they have not been used and are within the expiry date. The school adheres to a No Refund Policy.
A refund or credit will only be given for medical reasons, which a medical note must support.
Refunds are given only in the event of cancellation due to insufficient registration or illness/injury with a medical note from one's doctor. Refunds are effective from the day classes are cancelled or from the day we receive a medical note. There is no refund for classes missed by a student throughout the season.
Students are welcome to make up classes missed within that billing term. Please make arrangements for makeup classes with your instructor prior to the class. If a refund is approved, please allow 30 days for processing. The refund will be processed to the customer's bank account.
We are always reasonable and do understand you have other commitments. So, in cases of long-term injury or illness, and unforeseen changes in working patterns (such as having to travel abroad for work for long periods), we will, of course, try to accommodate those changes and extend membership or class validity.
Please note that extensions are an absolute exception for emergencies or very specific circumstances only. They are a concession on our part as we value our students. Arrangements and preparations have been made in the planning of each term and are based on the number of students who have registered for each class. Dance Associate management will assess these individually and at our discretion.
PRIVACY POLICY
Information provided in your account/profile is collected to register for classes. This information will only be disclosed to a staff of Dance Associate who will need the information to process registration, manage your account and access the emergency contact details.
Child Protection Policy
The Dance Associate is committed to protecting all young people in our care. Dance Associate staff has been Access NI Vetted and has completed relevant training. Photographs taken within Dance Associate School are done in a controlled environment by professionals. These photographs are only used for PR purposes for the Dance Associate website, business Facebook, Twitter, and Instagram pages, and publication in the local newspapers. If you do not wish your child to feature in photographs, please specify in your registration form or contact Nina Dibb or Victoria Campbell.
COMPLAINTS
If a problem arises, you must inform the Dance Associate staff to rectify the situation as soon as possible in writing.
For any customer services queries, please email info@danceassociate.com or T: +442830265555 M: +447888675554
