2024 Terms & Conditions
Free trial lessons for a group class, free of charge, can be arranged via email to Rockstudios. After a trial lesson, if desired to continue onto enrolment, registration via our online portal is required.
Uniform
All dance classes require a uniform to be worn. No school uniform is to be worn at any time during dance classes. Uniforms can be purchased from Dancestuff.
Concert and Costume
Costumes are mandatory for the End of Year Concert and other performances. A costume fee based on the number and type of costumes is charged to families. The estimated pricing of costumes is included in our published handbook.
Concert Policy –While it is not compulsory for a student to perform, it is encouraged and preferred. If a child is not participating, notify Rockstudios by the end of Term 2 in writing. Participating students are required to attend all rehearsals and performances as scheduled.
Enrolment Period
Enrolments will continue automatically from term to term until the end of the school year.
Withdrawal notice If your child cannot continue dancing, we can cancel their enrolment. We require a cancellation email to be submitted, We require four weeks' notice for all cancellations, and your account will be amended to include this notice.
If we do not receive a cancellation form, fees will continue to be deducted by Ezidebit, and no refunds will be given. For more details about the Ezidebit payment system, please look at our Payment Terms & Conditions on our website before enrolling.
• A cancellation email must be provided via email to dance@rockstudios.com.au, not to the tutor/teacher.
Number of lessons per School Term
The number of lessons for classes is based on dance Term dates. Classes are charged per number of lessons during a term, and we have considered public holidays. For Group Dance Classes, total charges will apply regardless of student attendance.
Late pick-up fee
A late pick-up fee per our published fees will be charged where students are not collected no more than ten upon the end of dance lessons. The fee will apply from the end of 10min and will be charged per every 15 minutes that pick-up is delayed—a late fee of $5 per child. Please note contact the studio if late will incur NO charge.
Little Coasties - Lessons During School Hours
For any Group or Private lesson enrolments during school hours, the teacher will collect students in Pre-school. The collection and return time will be 5min before start time and return
immediately after class. It is the parent’s responsibility to email the Pre-school Director if your child is enrolled in dance and is to be collected by a Rockstudios staff member, It is not Little Coasties responsibility to communicate anything Dance, It is Rockstudios responsibility to communicate all things dance.
GPCC Student School Transfers for 3:15 pm or 3:30 pm classes
All school students can walk up to the Jacaranda building upon the conclusion of the school day. They are given the opportunity to change into dance uniforms. The service includes supervised transfers and minding until class commencement at 3:15 pm or 3:30 pm. This can be opted into by families. (7-Eleven is not an option for afternoon tea)
Invoices, Direct Debit, and Payments Fees are paid by direct debit, on an upfront or monthly basis; your account will be charged on the first business day for the whole term or monthly payment. If you have enrolled mid-month, these classes will be charged pro-rata and processed the day after enrolment. All fees will need to be paid in full for any student to participate in our Mid-Year and End of Year Concerts.
A student enrolment may be cancelled if fees are in arrears.
Communication and Complaints
With Social media, Messenger so easy for our Teenagers, communication must come through the main office, Students and Parents need to email, text 0410 681 174 if a student is away or unwell.
Parents requiring communication with tutors can email or contact the Rockstudios office who will liaise with the tutor to agree to a suitable time to discuss. Please speak with your teacher prior to submitting a formal complaint.
Complaints are to be made in writing and can be submitted to dance@rockstudios.com.au
Attendance
Your child’s attendance in class is very important to their peers and our teaching staff. As a member of the team, it is a commitment for you to ensure your child attends their classes on time each week and attends all lessons planned for them. Not only do absences impact the concert routines we create, but it also impacts the social and confidence-building principals we work hard to foster in each age group.
If you know ahead of time that your child will be absent due to holidays/vacations, commitments, or school trips, please let us know ahead of time so the class impact is minimal. If your child is too unwell to attend class, we ask that you inform our admin team as soon as you can so they can let the teachers know and preparations can be made to catch up on any missed work.
Unfortunately, we are unable to accommodate make-up sessions for students who miss classes but will make every endeavour to schedule a catch-up class in the unlikely event that Rockstudios needs to cancel a lesson.
Active and Creative Kids Vouchers
Rockstudios Dance accepts NSW Active & Creative Kids Vouchers. To redeem these, you will need you to email us your voucher via dance@rockstudios.com.au. Vouchers that come through text message or social media platforms can get missed so they must be emailed.
Vouchers will be applied to your account once they have been redeemed and approved. This can take up to 14 days. Once they have been approved, your statement will be updated, and payments amended accordingly. You will be notified via email when this has been completed.
Your vouchers will not cover your first payment when you enrol as they take up to 14 days to process.
Vouchers cannot be redeemed for cash – no refunds or credits will be issued.
Ezidebit Fees
We partner with Ezidebit for a payment solution that is easy and a seamless payment experience.
Change in bank/card details
If you need to change your bank or card details with us, please login to the parent portal to make these changes.
Liability disclaimer – dancing is a strenuous activity which may result in injury. Rockstudios and its Staff make every effort to provide a safe dance environment, however, are not liable for personal injuries or loss/damage of personal property. Each student may decline involvement in any activity. Please inform Rockstudios of any personal limitation’s students may have. Rockstudios staff cannot dispense any medication at any time.
Rockstudios Dance Reserves the right to update our Terms and Conditions as needed.