Group Class Registration
Visit our website and create an account to enroll in group classes. Enrolled students are committed to the entire session, and an annual $40 registration fee is required at the time of registration. Please notify us if your child has any injuries or illness of which we should be aware.
Group Class Placement
Dance students ages 2 - 2nd grade should enroll in the class that suits their age group. Please email info@arseneaudanceacademy.com to be placed into the appropriate dance class level. During the first few weeks of classes, instructors may recommend a different level. Depending on enrollment, it may be necessary that dance technique levels are combined. Instructors are subject to change.
Class Procedures
Students should store any personal items in the lobby. Boys may keep a bag with them. Once the studio door is opened, students should enter for class. All students should use the restroom prior to the start of class to avoid class disturbance. Dance classes that incorporate multiple genres (KinderCombo, Blend Classes) will allow time for students to change shoes and minimal attire during class.
Pointe
For the safety of our students, admission into pointe classes is by instructor discretion ONLY. Email info@arseneaudanceacademy.com with any questions regarding admission into the pointe program. Pointe students are also required to be enrolled in a ballet class.
Injuries
ADA requires a doctor’s note for all students reporting an injury. If a student is injured and not able to continue in a group class (out for four weeks or more), the student’s account will be prorated for the amount of weeks for which he/she attended, and a refund will be issued for any overpayment within 30 days. Refunds are not issued for costumes that have already been ordered. For short-term injuries, students should watch class and provide a doctor’s note when they are ready to begin participating. Refunds and credits are not provided for short-term injuries of three weeks or less.
Parent Viewing
Studio doors remain closed during all classes. It is not recommended that parents accompany their child into the studio, as it may cause the student or class to become distracted. Due to COVID only parents age 5 and under are allowed in the studio. For those with ages 5 and under we have a TV where you can watch your child dance.
Enrollment Deadlines
Students may enroll at any time, and will pay a prorated rate. The enrollment deadline for performance participation is January 10, 2021. (subject to costume availability) Students may enroll after this date, but they will be unable to participate in the Recitals.
Attendance
All absences must be reported to the office via email (info@arseneaudanceacademy.com) or phone 224-223-3160. For the students’ safety, a student who arrives more than 10 minutes late to a group class may be asked to observe the class only. Parents will be addressed if a student is consistently tardy. Students who accrue four absences during 2nd semester (Jan - May), and do not schedule a private, will not be allowed to participate in the recital. Students who accrue four absences in a row will be dropped from classes. To schedule a student for a private email the office info@arseneaudanceacademy.com.
Dress Code
Students will not be allowed to participate in group classes without proper attire, no exceptions (dress code is listed on the website). Dance students may be required to purchase tights, bun kits, etc. if they are not prepared for class.
Private Lesson Policies
Weekly Private Lessons
Enrolling in a weekly lesson means that you have a “reserved” lesson spot each week. Students may enroll at any time, but once enrolled, they are committed for the remainder of our session, which runs from September to May. An annual $40 registration fee is required at the time of registration. Students who do not wish to participate in a recital or performance should notify the office upon registration to avoid additional fees. To enroll email info@arseneaudanceacademy.com to check studio and teacher availability.
Enrollment Deadlines
Students may enroll at any time, and will pay a prorated rate. Dance students who would like to perform a solo in the recital or gala must be enrolled for the entire session. Students may enroll after this date, but they will be unable to participate in the recitals.
Private Lesson Absences & Make-ups
All absences should be reported by emailing the ADA office, info@arseneaudanceacademy.com, at least 24 hours before the start of the scheduled lesson. Students who are absent from a makeup lesson will not get another opportunity to make it up. Due to studio & instructor availability, dance students may not be allowed to make up missed private lessons. Students who accrue three absences per 16 weeks of lessons will not be allowed to participate in the recitals. Students who accrue four absences in a row will be dropped from their private lesson spot, with no refund. No refunds or credits will be issued for any student absences.
Recital Policies & Fees
Recital Handbooks
Handbooks for the Recital will be available on the ADA website. Handbooks will also be emailed to all recital participants.
Recital Opt-Out
Recitals at ADA are not mandatory, but are encouraged. To opt out of performances, email info@arseneaudanceacademy.com upon registration.
Dance Costumes
Dance students participating in the Performing Arts Recitals and/or Gala will be measured for costumes in class, and will receive their costumes near the start of second semester. Costumes may require additional alterations, and should immediately be inspected to ensure proper fit and inclusion of all costume pieces. Costumes are non-returnable and non-refundable. Students are required to wear recital hair & makeup as indicated on the ADA website. Half of the costume fee is due November 30th, 2020 and the other half is due February 30th, 2021. Costume fees do not include shoes, tights, or jewelry. Hip Hop classes may require the purchase of alternative shoes for the recital.
Tuition & Withdrawal Policies
Payment Options
Arseneau Dance Academy allows for the following payment options:
• Payment in full with cash, check or credit card (due upon the start of the session)
• Monthly auto-payments on the 1st of each month, Sept-May (credit/debit card or E-check are available) **All credit cards are charged a 3.5% convenience fee
Late Fees/Returned Checks
Return check fee: $25. Late fee: $10, applied every 5 days a balance is overdue.
Overdue Balances
If tuition becomes 10 days overdue, student attendance is suspended until tuition is paid. All missed classes/ lessons count as an absence. Students with a tuition payment that is overdue for 30 days will be dropped from classes & lessons, and an invoice will be mailed for the amount due.
Rates
Arseneau Dance Academy is a private organization, and rates are subject to change.
Withdrawal Procedure
If a student enrolled in a weekly class desires to withdraw after the session has begun, a parent must email the office at info@arseneaudanceacademy.com to request withdrawal. The email must include the student’s name, class, and the reason for withdrawal. Students will be required to pay for any classes that have already passed upon their withdrawal, in addition to a $50 withdrawal fee. ADA will refund any additional payments, including costume fees, within 30 days. Any payments that are owed will be charged upon the withdrawal notice. No withdrawals or refunds for tuition or costumes will be allowed after December 30th, 2020.
General Studio Policies
Student Behavior
Students are to address the instructors as “Ms.” or “Mr.” followed by their first names. Respect for the instructors is expected and enforced. Students should be prepared to accept constructive criticism from their instructors in order to gain proper correction and further their progress and arts education. Any behavioral problems may result in dismissal from a class with no refund. Students should also use the restroom prior to the start of class to reduce interruptions and distractions. Disruptive behavior will not be tolerated in any of the waiting areas, and may result in student dismissal from the studio.
Practice
Students are expected to practice outside of lesson times. Students should see their instructors if they are not sure how often to practice, or if they need additional materials to aid their practice. No student is permitted to use the dance studios to practice without permission from an instructor.
Personal Items
Cell phones and other electronic devices must be silenced upon entering the building. The lost and found is located in the waiting room. Items in the lost and found will be discarded or donated before Christmas break and after the recital. No gum chewing or food is allowed in the dance studios. Only water may be permitted in a closed container.
Photo & Video
Arseneau Dance Academy LLC reserves the right to use any student images or videos acquired during lessons or performances for promotional and/or marketing purposes.
Pick Up/Drop-Off
For the safety of students, parents will drop their child off at the front of the building. Each student will enter 6 feet apart and stand on an x. The teacher will then take temperatures and allow the student to enter the classroom. Students will then be picked up from the back of the building. Parents who fail to pick up their children immediately after class three times in one session will be charged a $15 fee.
Weather/Emergency Cancelations
In case of inclement weather, ADA usually coincides with the decisions of Forsyth County School district. Parents will be notified via email of canceled and/or rescheduled group classes. ADA does not offer refunds for classes canceled due to inclement weather. ADA reserves the right to hold classes or lessons even if the district cancels classes or activities. ADA has a 34 week session. Parents pay for 32 weeks leaving the last two weeks as built in make up classes.
Communications
ADA uses email to communicate with parents and students. If you opt out of receiving ADA emails & notifications, you may miss communications regarding cancelations due to weather, recital reminders, etc. Parents and students are encouraged to add info@arseneaudanceacademy.com to their list of contacts. You can also follow us on Facebook and Instagram.
Procedures for Submitting Complaints & Suggestions
If you have a complaint or suggestion you would like to submit to ADA for consideration, please email info@arseneaudanceacademy.com using the subject “Customer Service.” A staff member will respond to your complaint or suggestion by the following business day. We encourage anyone who has a complaint or suggestion to contact the office immediately rather than discussing the issue with other parents or instructors.
Waivers & Agreements
Release of Liability
All students and the parents/legal guardians are aware of possible physical injury that may occur during activities at Arseneau Dance Academy, performances and/or rehearsals, and are willing to assume those risks. It is agreed that Arseneau Dance Academy LLC, its officers, directors, instructors and associates are not responsible for personal injury or property loss. ADA is not responsible liable for any COVID-19 events, issues, or cases. You enter the building understanding that this is a space where students are exposed to other students, staff, and teachers. You understand everyone is subject to their own personal decision about wear a mask or not wearing a mask. Student and the parents/guardians have read and understand the studio policies represented in the ADA Student Handbook, and agree to abide by them at all times.
Medical Authorization
Arseneau Dance Academy LLC, its owner and operators have parent/guardian permission to seek medical treatment for a participant in the event they are not able to reach a parent/guardian. Parent/guardian declares any physical/ mental problems, restrictions, or condition and/or declare the participant to be in good physical and mental health.
Payment Information
Parent/guardian understands that it is his/her responsibility to provide accurate payment information, and to update credit card information and payment frequency preferences via the online customer portal.
