Iron City Dance Factory Policies and Procedures

Implied Consent
By agreeing to the terms of these policies and procedures, the customer is agreeing to the implied consent of any and all teaching methods, costuming, fees due- required or otherwise, emergency medical decisions in the instance of absence of a parent or legal guardian, and any and all decisions that should be made regarding Iron City Dance Factory, its faculty, staff, and/or students. Iron City Dance Factory and its agents will always take into consideration what is the best path forward for its majority student body. In the case that ICDF finds that a student or their parent is causing strife among the majority student body by not following the guidelines stated in this contract or otherwise implied decent behavior, they may be terminated by Iron City Dance Factory.

Payments
Tuition is due on the 1st of each month. A late fee of $10.00 will be added on the 10th of each month. Auto-draft is not required, but strongly suggested. You may place a card on file via your online account. Cash and checks are also accepted at the front desk. There will be a 5% cash discount. If any payments are late, the cash discount no longer applies. Tuition may be paid in full at the time of registration or broken into 10 monthly installments. The first installment is due at time of registration. Tuition and all mandatory fees that are paid in full will receive a 15% discount. This discount cannot be combined with the cash discount. All tuition payments including full year payments are non-refundable. All returned checks will be subject to a $35.00 NSF fee. After three returned checks, check payments will no longer be accepted on your account for the remainder of your time as a customer at ICDF. All payments received are applied to outstanding charges in the order in which they are billed. Accounts with unresolved balances may be subject to dismissal from ICDF. Accounts must be paid in full in order to participate in the end of the year showcase. The account holder hereby authorizes ICDF to charge the card on file for any remaining balance one week prior to the showcase. Students withdrawing after March 1st will be held financially responsible for the remainder of the dance year.

Tuition
Tuition is based on the entire season of dance. Our dance season runs from August to May. Tuition is NOT based on the number of classes in a month or on attendance. There is NO refund for missed classes.

Discounts and Promotions
At ICDF we offer several ways to save on your dancer’s education. Discounts offered include:
• Cash Discount: There will be a 5% discount for any customer paying tuition with cash.
• Customer Referral Discount: For each student/family who signs up for dance classes and uses your name on the “How did you hear about us?” section of the registration form, you will receive a one time 25% discount on your monthly tuition. This discount is per referral. Your word of mouth advertising is very important to us!
• Sibling Discounts: 1st child is full price, 2nd child is 15% off, 3rd child is 30% off, 4th child is 50% off, 5th child is 85% off, 6th child+ receive free tuition. In order to receive this discount, all siblings must live in the same household. This discount is based on the number of hours each student is registered for. The student with the highest number of hours will be charged full price, second highest hours will receive 15% off, etc.

Registration Fee
A registration fee of $50.00 Is due when you sign up, not to exceed $75.00 per family.

Costume Fees
All classes aside from Leveled Leaps & Turns Classes, Leveled Ballet Tech Classes, and Adult Classes will receive costumes in order to participate in our end of the year showcase. Costumes for all classes except Acro and Tumble Tots are $85.00 each. Acro and Tumble Tots costumes are $50. This price includes any tights that may be needed. 2-4 Year Old Combo classes will have two costumes and perform 2 routines in the showcase. Mini and Petite Combo Classes will have three costumes and perform 3 routines in the showcase. All leveled classes will have one costume each. Costume fees will be automatically applied to your account on October 15th of each year. Costume payments will be broken up into two payments: the first on October 15th and the second on November 15th.

Showcase Fee
All classes aside from Leveled Leaps & Turns Classes, Leveled Ballet Tech Classes, and Adult Classes will participate in our end of the year showcase. The showcase fee is $80 per for the first student and $50 for each sibling. This is due March 1st of each year. This fee includes two tickets to the showcase and 1 program book per student.

Class Schedule Changes
ICDF reserves the right to adjust the class schedule until one week prior to classes starting based on instructor availability.

Online Portal
Each account will have an online portal to process payments, view and register for classes, refer to previous emails, announcements, etc. It is the account holder’s responsibility to keep all information for your account, including credit card information and contact information up to date, including opting in to text messaging and emails. You will be able to access your customer portal through the ICDF website.

Communication
ICDF will communicate primarily through email and its social media pages. Please make sure your email is current and you are opted in to receive emails in your customer portal to receive updates, newsletters, payment reminders, payment receipts, weather closures, etc. The occasional paper letter or reminder may be sent home as well.
Parents are expected to communicate with our faculty and staff in a calm and respectful manor at all times whether via email, phone call, or in person communication. Failure to do so will result in an automatic dismissal as we have a zero tolerance policy on aggressive behavior towards our faculty and staff.

Closed Studio Model
ICDF operates with a “closed studio” model. No visitors will be allowed in the classrooms. We will provide three viewing days throughout the year – one in October, one in December, and one in February. Parents will be able to watch classes from the viewing mezzanine. Viewing dates for your child’s class(es) will be announced via email. Our closed studio model also excludes the use of cell phones and/or other communication devices in the classroom. All communication devices should be left on silent in the students dance bag or outside of the classroom. If a student should need to contact their parent, they may do so by using the studio phone at the front desk or retrieving their parent directly from the lobby.

Student Retrieval
All students ages 9 and under will not be allowed to leave the studio lobby without a parent. You must come in to retrieve your child for their safety.

Conflict Resolution
If any conflict should arise, the offended party should take conflict directly to the person or persons causing the offense. Please do not spread gossip, slander or post on social media any conflict or negative talk. If the conflict is not resolved, then and only then should you bring your conflict to the owner or office manager. We take our conflict resolution policy very seriously and violators may be dismissed from ICDF.

Photo Release
I give Iron City Dance Factory, LLC explicit permission to post photos of my child(ren) on publications or advertisements, including on our website and various social media sites. This includes but is not limited to photos taken during dance classes and/or professional photos taken on picture day and/or at performances. To ensure privacy, specific names of children will not be included. No financial compensation shall be given for use of any photographs or videos.

Inclement Weather
ICDF follows Shelby County Schools System's lead in the event of a severe weather outbreak.

Clause of Agreement
Upon online or in person enrollment, you agree to the terms of all above policies and procedures.