CODE OF CONDUCT To ensure the smooth, safe running of Noosa House of Dance and an enjoyable experience by all, below you will find our code of conduct. As always we are open to feedback, so if any of the requirements outlined below are unclear or concerning, please give us a call to discuss further. Following a formal meeting, we do reserve the right to dismiss or take disciplinary action on any students or parents who breach our studio’s code of conduct.
Families who do not comply with their fee or costume payment obligations may be charged a late fee, and/or excluded from classes. External debt collection may occur when fees remain overdue and this will be at the expense of the client. Costume expenses are the responsibility of the parent, and costumes will not be issued to students with unpaid class fees.
No classes (including private lessons) or teachers are to be disturbed unless it is essential. All parents must wait in the waiting areas or outside of the studios until classes have been dismissed.
We are unable to take responsibility for our students before or after their scheduled classes and it is the responsibility of the parent to ensure their child is picked up and dropped off on time. In the case of an emergency or unavoidable delay, please contact the studio immediately to inform us of the situation so we can keep your child calm and safe until they can be collected.
Any questions or complaints must go through the office – parents and students are not permitted to contact Noosa House of Dance teachers via personal phone, in person, or via social networking with studio issues unless it has been broached with the Creative Directors Ashley Cloumassis or Meg Ditchfield first. Personal meetings with the studio Creative Directors can happily be arranged via office phone or email.
In the rare case of a parent or student showing disrespect or defamation to any parent, staff member or student, a meeting will be called immediately and dismissal may be considered. Physical, mental, emotional or cyber bullying by parents, staff or students will not be tolerated and may result in dismissal from the studio.
Noosa House of Dance Studio takes no responsibility for any stolen or misplaced property on the studio premises and we encourage our families to avoid bringing valuable items into the studio where possible.
Only private lesson students are permitted to enter solo competitions and it must be with the permission of their teacher and choreographer.
Noosa House of Dance management reserves the right to change teachers or timetabling when necessary at any time throughout the year. Choreography, costuming and studio policies remain the intellectual property of Noosa House Of Dance and may not be reproduced or sold by any students, parents or staff without permission of staff.

FEE STRUCTURE Our fees now are charged termly. Fees are due 2 weeks from date of issue, any problems with payment please contact the office to arrange other options. If a student joins mid- month, the fees will be adjusted accordingly.
AUTO PAY *NEW IN 2024- Automatic Payment will be withdrawn once every 2 weeks. Autopay is optional for parents parents can also pay via the portal or we do accept cash in an envelope with Childs full name and class along with the amount enclosed handed to the teacher
Each student will be charged a $20 costume deposit per class, per term, as of term 3. This is taken off the total amount of the costume invoice in Term 4. Any student joining later than term 1 will need to pay the previous terms costume deposits even if they enrolled late. Costume deposits are refundable until week 2 in Term 3, after this time costumes are ordered & deposits are non-refundable.
Dress and Technical rehearsals are charged a $25 fee per class this is help with cost of the theatre hire, lighting, technical, sound hire, staff wages, Theatre staff, dressing room hire, cleaning fee, parking fees, etc
If you do not wish to participate in the concert and therefore do not require a costume you will need to notify the office before the start of Term 3 otherwise, you will be charged the total costume amount.
A $33 registration fee per family will be charged upon enrolment with the first monthly payment, this covers insurance, registration and administration fees.

Per week prices

30 minutes
$14.30

45 minutes
$15.40

1 hour
$16.50

75 minutes
$17.60

90 minutes
$18.70

2 Hours
$19.80

Deals
Student Unlimited per week
$65*
*Sibling Discount
10%


Sibling Discount does NOT apply to Unlimited passes. Excludes workshops, concert rehearsals, outside of class time scheduled rehearsals.
All prices include GST
* EPT classes do have extra expenses not listed here
Card fees - auto pay- 2.75% card payment, 0.00% BECS bank account transfers.
Portal payment Card payments: 1.75%, bank account transfers: 0.00%
Paypal

LATE FEES
Overdue fees will accrue a late fee of $5 per week that it is past due and if fees remain unpaid in week 5 of classes students will not be permitted to participate in their lessons.
Please note: All students are invoiced based on a Termly Basis If you decide to withdraw from classes mid-term for any reason, you will still be charged for the entire invoiced period.
Refunds will not be issued for missed classes due to cancellation or public holiday – where possible, we will endeavour to arrange make-up lessons for classes cancelled by Noosa House of Dance or will offer an alternative class. Credits or Refunds are not issued if a child misses class due to illness or personal holiday.

SAFETY
With the safety of our families a number one priority, Noosa House of Dance is very serious about upholding Child Protection laws and policies within the studio as well as at public performances and in the online arena (website and social media). As part of your registration, you will have read and agreed to a media waiver allowing us to proudly use images and video footage of your student for advertising and promotional purposes. Should you have any concerns whatsoever with signing this declaration, please contact our office staff who will happily assist you. All of our teachers and staff members have Blue Cards and have undergone official checks allowing them to work with children. The directors and staff at Noosa House of Dance are educated in the negative impact of inappropriate music and costume selection when it comes to performing dance routines and are wholeheartedly committed to ensuring children in all of our dance routines are not subjected to any inappropriate songs or costuming. We recognize that songs with sexist, explicit, violent, racist, homophobic or criminal content may influence our dancers and/or audience and will strive to avoid using such music. We are committed to restricting costumes that project sexuality, contain explicit graphic or textual content. Noosa House of Dance takes no responsibility for any stolen or misplaced property on the studio premises and we encourage our families to avoid bringing valuable items into the studio where possible.
PRIVACY When you purchase or hire a product or service with Noosa House of Dance the information we may collect from you includes your name, address, telephone numbers, email addresses and home address. It may also include details of the products and services we provide to you as well as the status of your enrolment. We only collect information directly from our students or their parent/guardians primarily for the purpose of providing services and products to you and to administer and manage invoicing and debt collection.
We may occasionally use your information to promote and market information to you which we consider may be of interest to you unless you contact us and tell us not to do so.
We will never sell or pass on any of your information to third parties unless required by government authorities or in the event of debt recovery. Any information passed on will be done so with appropriate privacy and confidentiality protection.
Information is stored securely in paper and electronic form and is accessible only by authorised personnel.
If you would like to know what information we hold about you or wish to update the information, or if you wish to be removed from all further direct marketing communications, please contact our office on telephone 0421853512.

SOCIAL MEDIA Noosa House of Dance’s Social Media Policy refers to all social networking sites, video/photo sharing sites, blogs, forums, instant messaging and geo-spatial tagging (for example, Facebook check-ins). Please see below for our regulations regarding Social Media and feel free to contact our office staff if you have any questions.

Ig: @noosahouseofdance
Facebook: Noosa House of Dance
Please remember that your anonymity on Social Media is never guaranteed and to exercise particular caution when posts, images or videos identify children in your care. Remain mindful that your behaviour on Social Media remains in keeping with Noosa House of Dance’s code of conduct as outlined in this handbook. - Any comments or posts perceived to be obscene, defamatory, threatening, harassing, discriminatory or hateful towards Noosa House of Dance’s staff, students or families may subject the owner to disciplinary or legal action. Should you wish to engage on Social Media while identifying as a studio volunteer or employee, you may only do so with integrity, respect, and adhere to privacy and confidentiality policy. Any content revealing or referring to sensitive studio information is not allowed to be shared online. Intellectual property laws (for example, costume design and choreography) must be observed by all studio patrons when posting online. - While affiliated with our studio, (for example, images of your child in Noosa House of Dance’s uniform) we will not tolerate any posts that are racially, sexually, physically or religiously offensive. - All matters pertaining directly to the studio - whether it be fees, scheduling, placements or performance opportunities - may not be communicated via Social Media. We have an open door policy and encourage all communication, complaints and feedback to be communicated to the principal directly. - We discourage parents / students and teachers from becoming ‘friends’ or ‘followers’ on Social Media, unless there is an existing relationship. We consider all studio members to be family and as such feel the obligation to respect and monitor personal boundaries. - Photos or Videos taken from performances or rehearsals maybe posted online only with permission from the class teacher or principal. - You may not post photographs / videos that feature Noosa House of Dance dancers other than your own online without the proven consent of their parent/guardian. - Identifying information of any featured minors - including names, ages or location - must be removed when posting on Social Media.